XfinityTV and Equipment

[reggie77]

Does Comcast use and DVR's with an HDMI OUT? I have the DCT6412 and it onlyt has dvi and component.

[WarEagle57]

Yes.  See the descriptions here. The 34xx models and the 6412 Phase III models have HDMI.

[omcleod]

If HDMI boxes are not available you can use a DVI to HDMI cable for video then the optical out port for audio.

[reggie77]

I prefer the hdmi out since it carries the audio as well. Is there anyway to contact the local office to see if they carry any hdmi boxes? Instaed of taking my there to swtich only to find out they do not carry the hdmi ones.

[WarEagle57]

Call.  1-800-COMCAST.

[reggie77]

The customer service people had no idea if my local office had them or not

[WarEagle57]

Look in the upper right hand part of your bill to see if there is a local number.  Mine has:

FOR CUSTOMER SERVICE

CALL 1-877-824-2288

TTY 1-888-824-8535

If you don't have a bill handy, click on "Payment Centers" under the blue "Customers" tab at the top of this page.  The same phone number should show up at each of the payment centers.

[reggie77]

I called the # for the call center for me in Ashburn VA and talked to a rep in Pensucola FL.

Any # I have been given supposedly for my local office goes to a customer service line, even during office hours.  Why do the offices have phones, if the customers can't call them?