XfinityTV and Equipment

[REVBILL]

ALMOST EVERYDAY THE 1 DIGITAL CONVERTER HAS TO BE RE-BOOTED

[JayInAlg]

You have posted 7 posts today using CAPS.  Please read the forum guidelines here, posting in CAPS is in considered shouting and not good Netiquette.

6. Use good netiquette

Finally, please practice good "netiquette." This includes respect for others, refraining from typing in ALL CAPS, avoiding flame wars, refraining from "bumping" threads (i.e.., posting for the sole purpose of moving a thread to the top of a forum page), using non-generic thread titles that indicate the subject of the thread, and keeping posts civil at all times. Together, we can make the community safe and fun for everyone!

[Queen-Evie]

All caps is also harder to read than is a properly constructed sentence.

[REVBILL]

ALL CAPS MEANS I CAN'T TYPE. NEVER LEARNED. BUT AS A REVEREND I NEED TO MAKE THE FONT EASIER TO READ. ALOT OF PEOPLE WHO DIDN'T LEARN TYPING DO IT. I COULD DO ALL LOWER CASE LETTERS AT A FONT SIZE OF AROUND 18PT OR 20PT. DID YOU HAVE AN ANSWER TO MY INQUIRY? 

[REVBILL]

NO OFFENSE WAS INTENDED

[REVBILL]

i guess what you really want is for me to keep my coments to myself

[Queen-Evie]

What is happening when the device has to be reset? Do you experience a total loss of picture? Do you get any messages on the tv screen? If so, what is the message? You are talking about the small  dta device?

[REVBILL]

the screen is pixalated or pixalated and frozen. you can't change channels. sometimes the green light on the box blinks and in flashes 2 messages we've detected an interuption in your service or tune to channel 25 for three minutes to repair your service or both messages blink back and forth and you can't change the channel. sometime unplugging the little box doesn't work and in the morning it works like normal?

[Queen-Evie]

I've sent a message to Jay, our cable expert, to let him know about your latest post.

Keep checking back for a response from him or someone else who can advise you.

[edpeters]

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REVBILL wrote:

the screen is pixalated or pixalated and frozen. you can't change channels. sometimes the green light on the box blinks and in flashes 2 messages we've detected an interuption in your service or tune to channel 25 for three minutes to repair your service or both messages blink back and forth and you can't change the channel. sometime unplugging the little box doesn't work and in the morning it works like normal?

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It appears that you need a tech to look into your system.  If things are OK in the morning, when do you notice that they start to go bad?  You should have the tech visit during the bad time.  It sounds like a signal quality problem, which could be a marginal signal to begin with or it could be that somebody in the area is turning on a piece of equipment that is sending a signal back on the cable that is interfering with your channel(s)..

PS-- tks. for going lower case.. 

[kmaah]

Cable Expert,

I think all of you at Comcast should be less concerned with "good manners" on the forum and more concerned with giving your paying customers better service.

[Kye26]

I have had this same problem numerous times. For instance this week channel 8 has been breaking up everyday from 3-4pm. The other channels seem to be ok. Tonight I have a problem with HGTV breaking up. Unplugging the small digital box didn't work. A phone call to Comcast was worth less. This problem comes & goes without rhyme or reason. I feel so frustrated. I am not getting what I paid for. HELP!!!!!!

[edpeters]

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kmaah wrote:

Cable Expert,

I think all of you at Comcast should be less concerned with "good manners" on the forum and more concerned with giving your paying customers better service.

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Please be aware of:  "If a posters name is not in 'RED' then the poster is not a Comcast employee.  This is a customer-to-customer forum/help site."..

[EG]

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kmaah wrote:

Cable Expert,

I think all of you at Comcast should be less concerned with "good manners" on the forum and more concerned with giving your paying customers better service.

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Don't ya' think that it should be BOTH ??? !!!

[REVBILL · Accepted solution]

i never learned to type and since my 1st computer a texas instruments in the 80's have always typed in all caps easier to type, easier to read sermons weddings and such proper manners would be to not comment on someone's handwriting (on-line penmanship) i'm not the greatest speller either. should i sit in the corner? you should have noted from the content of my posts i'm not angry. the sign(button) says feedback/forum. i have had nothing but great experiences with comcast employees. the forum/feedback questions should be answered management.