05-26-2012 12:48 AM
If it wont work with your receiver, clap your hands *CLAP* *CLAP*
If customer service has no clue, and they ruined the DVR for you, and you hate HDCP, clap your hands *CLAP* *CLAP*
back story: got a new receiver, wanted to use it as an HDMI switcher. Can't because the Comcast DVR is retarded with HDCP (turns the screen green after 2 seconds of video, no such problems with my blu-ray player or PS3 [which both use HDCP]). After 3 days of calls in to technical support (where nobody even knew what HDCP was) with no help, I bypassed the receiver for cable (which I shouldn't have to do). The joy of having tech support help was that my DVR service does not work now and I have to get a new cable box (and have lost ALL of my shows).
05-26-2012 08:37 AM
Use an HDMI connection direct to your TV for video. Use optical or coax audio to to your receiver.
You don't mention what cable box you have, but the Motorola's are extremely paranoid about copy protection and don't get along with switching devices, like a receiver. Some brands work better than others.
05-26-2012 08:46 AM
Good luck on getting a new box anytime soon. BTW, what HDDVR did you have, perhaps the 8300HD? Mine has been replaced at least 3 times, it just fried itself out. Personally been waiting for a compatiable DVR to use with the DVR Record manager accessing record funtions from either desktop or smartphone apps. Was just told that my area, SW Florida (34112), now has the Cisco RNG 200 which will allow to manager my recording much easier. Rumor has it that it is also compatiable with the Logitech Revue allowing search not only in recorded DVR, which is also expandable,but also will allow the Revue to search the Xfinity channel line-up.
05-31-2012 06:07 PM
yeah... I already got around it by not using the reciever, but in the process Comcast's phone-based tech support somehow fried my DVR (kept saying "DVR Service unavailable, call 1-800-XFINITY") to the point that I had to get a new one. So far it's been about 6 times on the phone and 3 visits to a physical store (where I had to wait 20 min just to speak with someone). Needless to say, I'm looking at other options right now for tv/internet.
05-31-2012 06:11 PM
Just as a note, I'm astonished at the fact that NOBODY in Comcast seems to know anything about their products except for service techs, but you will be charged for service calls if Comcast deems the error to be "your fault".
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map