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New Visitor
Susanm65
Posts: 3
Registered: ‎06-17-2010

Intermittent sound loss on HD TV with DVR

I'm getting a sound loss anywhere from 5 seconds to 20-30 seconds apart. The loss is a few seconds - enough to miss a few words especially in a fast paced movie. I don't have this problem on my 2nd TV in the bedroom.

 

Does anyone know what causes this? Thanks

Contributor
arthh
Posts: 9
Registered: ‎07-10-2011

Re: Intermittent sound loss on HD TV with DVR

I too have this problem.  I get sound loss for anywhere between 5 and 15 seconds.  Moreover, the picture sometimes breaks up.  It is very disconcerting and I'd like to know how to correct the problem.

New Visitor
Susanm65
Posts: 3
Registered: ‎06-17-2010

Re: Intermittent sound loss on HD TV with DVR

I read somewhere that it could be the DVR. Do you have a DVR on yours too?

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Intermittent sound loss on HD TV with DVR

new problem or old problem?  This sounds like a signal issue.

Contributor
arthh
Posts: 9
Registered: ‎07-10-2011

Re: Intermittent sound loss on HD TV with DVR

No DVR on my system.

Contributor
arthh
Posts: 9
Registered: ‎07-10-2011

Re: Intermittent sound loss on HD TV with DVR

I've been having this problem for about 2-3 weeks.

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Intermittent sound loss on HD TV with DVR

is there anything new about your set up in the last 2-3 weeks?

Contributor
arthh
Posts: 9
Registered: ‎07-10-2011

Re: Intermittent sound loss on HD TV with DVR

Yes.  I changed the size of the picture a few times until I got it where I wanted it.

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Intermittent sound loss on HD TV with DVR

that would not be the cause of the issue.  Do you have any splitters that might have gone bad that you know of.  Can you move that box to another outlet and see if the problem follows the box.?

New Visitor
Susanm65
Posts: 3
Registered: ‎06-17-2010

Re: Intermittent sound loss on HD TV with DVR

[ Edited ]

I've had the problem since service installation August 1st. The fact the problem doesn't happen with the 2nd TV tells me it may very well be the DVR. For signal, the jack is right at the wall (prewired). I asked the previous owners and they never experienced any loss of sound.

 

Thanks and let me know what you think. I will also try switching out the box and see if that works.

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Intermittent sound loss on HD TV with DVR

what box is it?

Contributor
arthh
Posts: 9
Registered: ‎07-10-2011

Re: Intermittent sound loss on HD TV with DVR

I checked the splitter in the attic.  It has a booster that is plugged into an electrical outlet.  The plug was loose.  I firmed it up.  So far the picture doesn't break up and the sound seems to be OK now.  I'll give it some more time.  I hope that was the problem.