XfinityTV and Equipment

[rog286713]

tedtv, fringe season 4 number 1 airs tonight at 9pm on fox it is the first episode of the new season. 

[moron-customer]

The only responses are to the tech questions.  They have not responded to any of the complaints

[moron-customer]

The only responses are to the tech questions.  They have not responded to any of the complaints.

[rog286713]

what does that mean?  Comcast has openly admitted to software issues in the SA Cisco community and have said there is a fix rolling out.  

[jimbarrow]

Fringe S4 Ep1 New HD sounds like an On Demand program. If you click on it it should bring you to that program so you can view it. Is that part not working?

Tedtv, Yes, that's the part that's not working.  Fringe is a regular broadcast, not on demand. I just tested again with Harry's Law.  2 results but selecting either doesn't give me any answers. I still don't know what time the program will air or anything else about it. 

[rog286713]

fringe is on tonight at 9 on fox on the east coast.

harry's law wed at 9

http://www.nbc.com/harrys-law/

So after you search and it finds the shows, in the top left corner it says what day and time the show is on, when you select it a mini guide should  come up at the bottom  there should be an arrow pointing down one pointing up a record button an eye icon.

[jimbarrow]

I just tried it again and now it is working properly. The search hits no longer say S4 Ep1.  It just says Harry's Law.  Something changed in just the last few minutes to correct this issue.  Can't imagine how that happened but this is what I wanted.  Thanks for the replies of assistance. 

[kbpatfan1]

yeah access the on-screenguides help feature without it saying this feature'scurrentlyunavailable try again lateror contactyour cable operator then it will bemoreuserfriendly

[tedtv]

---

kbpatfan1 wrote:

yeah fixthehelp feature on theon-screen guide instead of it  saying sorry this feature's unavailabletry again later orcontactyour cable operator

---

where do you live that you are seeing that message? Mine goes right to a list of on demand videos

[lizzytish]

Hello, When I use the tv guide on the tv or turn a channel bottom reads to be announced instead of what the program is how do I fix that?

[moron-customer]

Hi Guidedog..

   I'll respond, I hate your guide.  I am newly frustrated by it since I recently got back from CT where Optimum Cable uses the guide, we Adelphia customers used.  One thing that astounds me is what your ads say vs reality, that you'd force your customers onto a crappy guide from a much more user friendly and useful guide and that you'd use the guide Direct TV uses and call it yours.

   Where would you like me to start on what's wrong with this guide, I'll be happy to help you out. 

Here are a few examples:

 Sometimes you scroll up to go up the channels and sometimes you scroll down to go up the channels

 Unless you have a light on and a channel lineup by your side you can't tell what channels you can watch

 You can't go back for a reference

 You can't tell what channels you set a reminder for

 You can't change channels unless you're on the current time

 You've got a stinkin' ad to navigater past at the bottom of the large menu screen (I pay you enough to watch your ads on cable tv, I don't need more to agrevate me)

 I've got plenty more..  but it's a start

[07110711]

The guide is not always accurte, sometimes it showes CSI NY and CSI miami will be playing this is just an example there are other programs that show up on your TV guide and something else will be playing in its place, get with the program.

Plus the actual discription of the program is too much information, I don't want to know which play or book  the show originated from , Just tell me what the movie is about and who is in it , I don't need to know if they did a great job in acting, too much info. Make the description simple and to the point .

[tedtv]

---

moron-customer wrote:

 You can't go back for a reference

  You can't change channels unless you're on the current time

 You've got a stinkin' ad to navigater past at the bottom of the large menu screen (I pay you enough to watch your ads on cable tv, I don't need more to agrevate me)

 I've got plenty more..  but it's a start

Hello there - a few comments that may be helpful;

Try using the LAST button the the remote to go back in any menu or guide screen. It works like a back buton. 

You can always enter in the channel number at any time, but I know what you mean when you are in the guide grid.

Use the page up and page down buttons to navigate over or past the ad that appears at the bottom of the guide grid.

Can't help you on the other items...

---

[07110711]

You have me confused with some other customer. These were not my complaints. My problems are as follows,

 No sound or no picture.

The grid gives false info what is showing on the grid is not what's on the TV.

If I am trying to go backwards  or go in reverse while watching a show for replay, it dosen't go all the way back from when I first tuned in, it misses about 1 minute from the beginnig.

You should try and have your prime chanels all on one page Like 2,5, and 7. I have to keep fliping to either get chanel 2 or canel 7.

Get rid of the addvertizing on the bottom of the grid.

[tedtv]

Yes, I responded to the person who posted above you - sorry for the confusion. No sound or picture you should call 1-800-COMCAST.  

[moron-customer]

Thanks..

      I know about the last button - I'm talking about going back an hour or 2.. 

Now to continue my rant. 

On demand may load faster but when channel changing, it takes longer to resolve the new channel. 

This new guide doesn't show the date, ever. 

It doesn't go forward more than 3 days. 

It doesn't tell you if you've got reminders already nor does it shut off a reminder until the program is over. 

The on screen size is absurd - 1/3 of the screen to 2/3s when you want more info

It doesn't distinguish between channels you have in your package or don't have... 

My old guide was a bazillion times better even though the on demand was a little slower. 

The set up of the new on demand is nothing short of cumbersome and awkward. 

Although shows have been filed differently and multi-layered, there seems to be less on demand programming per show and less time to view. 

I'm not sure how you can say you're dedicated to a good customer experience because this sure isn't.

But you're "help and understanding" doesn't make up for the cr@p guide you stuck us old Adelphia customers with and you should be ashamed.

[moron-customer]

Thanks..

      I know about the last button - I'm talking about going back an hour or 2.. 

Now to continue my rant. 

On demand may load faster but when channel changing, it takes longer to resolve the new channel. 

This new guide doesn't show the date, ever. 

It doesn't go forward more than 3 days. 

It doesn't tell you if you've got reminders already nor does it shut off a reminder until the program is over. 

The on screen size is absurd - 1/3 of the screen to 2/3s when you want more info

It doesn't distinguish between channels you have in your package or don't have... 

My old guide was a bazillion times better even though the on demand was a little slower. 

The set up of the new on demand is nothing short of cumbersome and awkward. 

Although shows have been filed differently and multi-layered, there seems to be less on demand programming per show and less time to view. 

I'm not sure how you can say you're dedicated to a good customer experience because this sure isn't.

But you're "help and understanding" doesn't make up for the crud guide you stuck us old Adelphia customers with and you should be ashamed.

[JohnnyRow]

I've got the SA Explorer 8300HD.  What I most want to do with the DVR menus is turn closed captions on and off, but it takes umpteen clicks to get there through several menus.  And now that I have the keystrokes memorized, I just realized Comcast has just changed the menus so now I have to figure out closed captions all over again.  Why does Comcast make captions toggle so hard to get to?

[tedtv]

The layout changed? 

It should be menu, menu, setup, subtitle setup, then toggle on, Should be a few clicks?

With my motorola box I actually have to turn the box off to then turn the captions on.

[JohnnyRow]

Sorry.  Maybe I overreacted and spoke too soon, and it really didn't change.  Mostly I was just venting and realize most (or all) of the folks here have nothing to do with making things the way they are.

   I usually don't even read the menus but just do the keystoke sequence I have memorized.  But I guess maybe the menus got exited after some other selection so the cursor started out at a different place on some menu, so it all looked strange to me. 

It sounds easier the way you said the sequence, but when I also count the button pushes for down, left, and right, it comes to 11 or 12 remote button pushes to toggle captions on or off.  But at least I don't have to turn the box off so may be I should be thankful for that.

I'm hoping to get a chance to try somebody's TIVO to see how much trouble it is on that to toggle captions on and off.

[mcemail]

I am a new Xfinity customer after being a satellite subscriber for many years.  Regarding the Guide menu there is a couple of things I do not care.  One is the customization of the Fav list.  I find it annoying that I have to hit the Fav button on the remote each time to bring up my Fav list.  I would like the option to make my Fav list the default so it comes up whenever I hit the Guide button.  Currently I find that whenever I hit the Guide button the complete channel list is refreshed and then I have to hit the Fav button to get my Fav list.

Also I would like to get rid of the pop-up at the bottom of the Guide list so more than 5 channels display. 

Maybe there is a way to do this already but I haven't been able to figure out how.  I have posted these two questions in the Forum.   These features were available on my previous satellite service and I really miss them in Xfinity. 

Thanks

[mallsopp]

I am replying to your post, only because I am so much in agreement with you. I too, just had Infinity installed after many years with satelite service. I have only had the Infinity for a couple days, and am ready to call my previous provider to have it re-installed; even though they can not give me HD.

I hate that I have to go through so many steps to get to my FAV list. I can click the Fav button, and progress through my favorite channels, but need to cycle through all of them to get a channel that is lower on the schedule. I don't understand why I can't have my Fav list as my default. I don't like that I have too click several times, just to get to my FAv list, and then several times to get out of it.

It also is very frustrating to select the Guide, and find that after 4-6 hours, msny of the listings are "TO BE ANNOUNCED". This is a TV Guide listing. If you buy the TV Guide Magazine, you at least get one week of listings, and they're usually pretty accurate. 

You have to go through TOO< TOO MANY steps to get to a specific function with the remote. 

I'm trying to be patient with Comcast, but am seriously considering go back to the Dish.

[bharris5869]

It was in April, 2011 that I first posted a comment on this forum. Even though there have been many emails saying that I have a response to my posts no one from Comcast has actually responded to me.

The guide is awful. The thing that I hate most is the On Demand ad at the bottom of the guide. Since most of the Comcast customers are reasonably intelligent, Comcast should know that if we wanted to know what is on On Demand that we are smart enough to press that button. In other words, there is no reason to have an On Demand ad at the bottom of the guide especially one that the causes the guide to stop on it and only moves forward with much effort.

Another thing that bothered me was the removal of the ability to record a re-run of a show in a particular time slot without recording every showing of that program - forever. If I want to record the older Law & Order reruns that are shown early on TNT on Sunday morning, then all the Law & Order re-runs are recorded which fills up the recording space available.

If Comcast were seriously concerned about how it's customers feel, some of the things in this Forum would be addressed. However, in the last year and a half, nothing has been done. One would think that a company that purchased NBC Universal would be more concerned about their image. Obviously not!!

Also a company that changed it's name to Xfinity should be more forward thinking but

 our cable service along with the infuriating Guide has taken a giant leap - BACKWARD!!!!

[allzee]

I like the guide on my laptop. Only problem, I can't control the tv with the guide. On March 23, 2012, I upgraded to the TRIPLE PLAY by adding phone and internet to my existing HD tv service. I read online, the set top box I was using was not compatable with the online guide. I took the box back to my local Comcast office to exchange. The guy there ask me, which box is compatable. Really? I'm suppose to know and not him? Well I got a new box and I'm no better off. It's a motorola. On the front of the box it is labled RNG150N. i would really like to use this feature.

[JohnnyRow]

allzee, from my experience with Comcast, I would guess your issue is more about your location than your set top box.  Many times I see Comcast advertising some great new features; then I try them out and can't get them to work; eventually I find out they're not available in my area.  It seems as soon as Comcast releases something anywhere, they advertise it as if is available to everyone, while in fact, it may be that they are gradually rolling out the feature and it might be coming to my area in a year or two (or never).  As far as the box, I think within an area only one brand box is available.  So while it might technically be true you can't use a feature because of your box, your box is determined by your location so it's really your location that limits you.

[allzee]

Thanks for the reply Johnnyrow. Either way, the person in my local Comcast office should know.

[ojmc]

1)This "search" screen only allows me to enter 5 characters .

2) It only searches on the current day. It should search all of the available listings

3) Alternatively,It should search on whatever day I've selected using the day advance button 

[ojmc]

Exit and last seem obvious to me

[ojmc]

Regarding the screen shots cyberx posted. We have the SA box and the old guide so we don't see the nice picture that cyberx sees that apparently is available in some areas (not New Mexico) . Oh, and by old guide I don't mean the old (and pretty good) guide that came with the SA boxes a couple of years ago. I mean the old "new"  crappy guide that Comcast foisted on us.

[ojmc]

My daughter's cable guide in the DC area has this, but I've forgotten what cable company she's with

[07110711]

with the old guide i was able to decide how long i wanted a program to be recorded, I couls add 4 or 7 or even 25 minutes as my choice. but now i am unable to dictate how long i want a recording to last. Sometimes the show 60 minutes last longer because of something that was aired earlier that last longer. so whenI want to recorde a show and i now it won't start for another 15 minutes I can't enter the time I want it to start ar end. Also if a show last longer that is on before my recording starts, than my recording will cut off to soon because the time ran out, this very true so showes like amazing race. which sucks.

Nick

[07110711]

the text about what the move is about is too much info. all i need to know is who stars in it and what it is about I con't need all that other info about which book it originated from or the raitings thought by your writers .

Nick

[ComcastTeds]

---

ojmc wrote:

1)This "search" screen only allows me to enter 5 characters .

2) It only searches on the current day. It should search all of the available listings

3) Alternatively,It should search on whatever day I've selected using the day advance button 

---

The previous guide for Scientific-Atlanta cable boxes had a search screen that allowed a browse based on only one character. 

This guide currently allows a search on up to 5 characters. The search goes across all of the listings on your cable box (if you have a DVR that should be about 14 days), not just a single day.

What is the cable box model that you have?   

[ComcastTeds]

---

ojmc wrote:

Regarding the screen shots cyberx posted. We have the SA box and the old guide so we don't see the nice picture that cyberx sees that apparently is available in some areas (not New Mexico) . Oh, and by old guide I don't mean the old (and pretty good) guide that came with the SA boxes a couple of years ago. I mean the old "new"  crappy guide that Comcast foisted on us.

---

Today, customers using Cisco branded cable boxes in Florida, Georgia, South Carolina,
Mississippi, Tennessee and parts of Louisiana are able to experience On-Screen Guide 2.0 http://www.xfinity.com/onscreenguide2 when they subscribe to our AnyRoom DVR service.

The plan we are following is to introduce On-Screen Guide 2.0 with AnyRoom DVR initially and then also eventually include all of the Cisco RNG devices (RNG 100, 150 and 200) after a certain date in deployed markets later this year.

Your area of New Mexico is scheduled to have On-Screen Guide 2.0 available later this year. Thanks for your patience.

[ComcastTeds]

---

07110711 wrote:

with the old guide i was able to decide how long i wanted a program to be recorded, I couls add 4 or 7 or even 25 minutes as my choice. but now i am unable to dictate how long i want a recording to last. Sometimes the show 60 minutes last longer because of something that was aired earlier that last longer. so whenI want to recorded a show and i now it won't start for another 15 minutes I can't enter the time I want it to start ar end. Also if a show last longer that is on before my recording starts, than my recording will cut off to soon because the time ran out, this very true so shows like amazing race. which sucks.

Nick

hello Nick - You can add additional time to any DVR recording. Here are the steps:

To record a single program:
1. Press the Guide button on your remote control to view the TV Listings.
2. Highlight the program you want to record.
3. Press the Record button on your remote.

A red dot appears next to the program title in the grid so you know the program is scheduled to record.
To record a series:
1. Press the Guide button on your remote to view the TV Listings.
2. Highlight the TV series you want to record and press the Record button on your remote twice and select the multiple red dot symbol. Or press and select the Record icon from the Program Information screen. Select the Set up a series recording icon (the multiple red dot) to specify your recording options.
3. Select the Record series with these settings icon (the wrench) to schedule the recording, or select the View all settings icon to access advanced setup features.

From the View All Settings screen (the wrench icon) you are able to modify either or both the recording start and end times. The start time can be scheduled to start as early as 15 minutes (in one minute increments) and the end time options are 1 to 15 minutes late (in one minute increments), 30 minutes, 1 hours, 1.5 hours, and 2 hours late.

If you are setting up a DVR recording for a live program, the guide will also prompt you at that time if you would like to add additional time to the DVR recording.

Besides setting recordings via the guide grid, there is an option is to set a manual DVR recording: To set up a recurring manual recording - Press the My DVR button on your silver Comcast remote control, select Set a Recording, then Set a Manual recording, enter in your start and end times and start date. Choose the channel and then view recording settings - the settings can be modified to record once, every day, once a week, or weekdays. This becomes incorporated into the regular recording settings in a future version of the guide.

I hope the above is helpful.

[07110711]

yes you can make it more usfull, you can start by telling the person who writes the description of what the move is about to also not write , what book the move was from and any other of his or hers personal ratings. Just the Facts who stars in the move, when was it made and what is it about.

nick

[ComcastTeds]

---

07110711 wrote:

yes you can make it more usfull, you can start by telling the person who writes the description of what the move is about to also not write , what book the move was from and any other of his or hers personal ratings. Just the Facts who stars in the move, when was it made and what is it about.

nick

---

Thanks for the feedback.

[russwalsh25]

Not sure if this has been mentioned, but I have one large problem with the menu/guide screens.

If you have closed captioning turned on in the HD receiver, it continues while in the

guide, making it very hard to see the guide with the CC text covering it.  Closed captioning should

turn off while the box is in the guide or menus, or at least have a button on the remote

to turn CC on/off.

[ComcastTeds]

Closing this thread, not active since May. Started new threads with the recent posts.