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New Visitor
makers58
Posts: 2
Registered: ‎07-09-2012

Live TV is blacked out, but DVR works and still records shows just fine.

Came home to the "One Moment Please" black out screen on all channels when watching live TV (ref code S0a00) but I can access my DVR and my box is still recording shows during the black out and they come in just fine as if nothing is wrong. I cannot access On Demand through the box but can do it through the app on Xbox Live. Anyone else have this problem? I have a tech coming in a few days but looking to see what if anyone else has this issue.

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Live TV is blacked out, but DVR works and still records shows just fine.

that code means a signal issue to the box.  it makes no sense that if you cant view the show it would record though.

New Visitor
makers58
Posts: 2
Registered: ‎07-09-2012

Re: Live TV is blacked out, but DVR works and still records shows just fine.

I called Comcast and they tried a Signal restart like three times but to no avail. I tried all the usual tricks (unplugging the power, reconnecting the co-axial cable, making sure the inputs were connected) but it did not work.

New Visitor
Mwitt313
Posts: 1
Registered: ‎07-10-2012

Re: Live TV is blacked out, but DVR works and still records shows just fine.

I am having the same issue.  I have triple play and my internet and phone are working fine.  Called customer service with no solutions.  DVR is not working either.