XfinityTV and Equipment

[user888]

EDIT:  I found this page: http://forums.comcast.com/t5/XfinityTV-Website/XfinityTV-Online-Help-FAQ/td-p/1106967#remote-tune

I'll send that email and see if I can get help there.

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One of my two DVRs seem to be missing from the My DVR site: http://xfinitytv.comcast.net/mytv/dvr

I have two DVRs: DCT3416 I aka "Downstairs" and DCX3400 aka "Upstairs".

"Downstairs" is the only DVR that shows up on My DVR.  "Upstairs" is no where to be seen, but if I go to Manage Cable Boxes & DVRs, I see it listed.  The "TV Control" radio button is set to Off.  If click On, and try to save, I get an error popup - "We're sorry, but an unexpected error has occurred."

Any ideas?  Is it possible to start over fresh and re-add the DVRs via the website?  The DCX3400 has been giving me trouble lately, could it be a problem with the DVR?

[rog286713]

It is possible.   Try clearing your cookies and cache.   Also the remote set up takes a few days to get working you don't say how long its been.  If you go to your cable box menu and to settings you should see remote access settings.  If you go into there you can delete the set up and then try to synch again through the website.  If that does not work after a few days comcast might not have the other box provisioned correctly on your account and you would need to call them

[user888]

I've done the whole activation process awhile back, but I don't think it was 100% successful.  Still, I was able to schedule recordings on both DVRs via the website.  Sometime recently, the Upstairs DVR disappeared from the website.

I may need to wait a day or two to see if any of my messing with options took hold.

Edit: The "Show Name on TV" option works for Upstairs now, but it is not showing up as a recording option or showing up under DVR Manager.  If it doesn't show up in a day or two, I may call and see if I can get Comcast to start fresh and unregister / re-register my DVRs to the website.

[rog286713]

if you delete the set up you need to give it a few days to reitablish

[user888 · Accepted solution]

Looks like it's working now.  I have no idea if anyone from Comcast intervened on my behalf, or if it just took time for whatever I did to take effect.

Thanks!