XfinityTV and Equipment

[rberg1214]

Any word yet?  This has been going on for about a year now.  Getting worse.  The blackscreen that lasts for a couple seconds that comes up about every 5-10 minutes.  Seen plenty of comments here in the past, Comcast is aware of this problem.  Nothing happening, seems to be more frequent.  For the cost of TV service, this should be fixed by now. 

Can someone with Comcast give an update please?  As much as I enjoy unloading every ounce of frustration I have over the phone until I reach a higher up, I really am busy and would prefer a civil resolution to this long running, chronic, increasing worse and more irritating issue!

--I do NOT lose audio.  This is NOT when changing channels.  I am on HDMI.  DVR or Live TV.  This is a known issue, and Comcast IS aware of this, per MANY past posts on here. 

[halmer1984]

To have a better understanding of your situation what type of motorola box are we working with(DCT, HD , or DVR)? Comcast provides numerous motorola boxes in customers homes.

[rog286713]

its going to be one of the newer ones like the dcx model, everyone knows its an hdmi handshake issue, why its not fixed is beyond me.  some of the newer boxes are better the old dct's are bullet proof they work awesome I have 2

[barbie123]

You know a quick fix is not coming. Either put up with it or use component cables until it's fixed.

[rberg1214]

HD DVR.  Comcast knows all about it.  They have acknowledged it.  Maybe if they took some of their astronomical budget for advertising how great they are and actually fixed these issues, it would be resolved.  If their HD equipment can't work properly with HDMI cables, then they owe me some money for equipment/service paid for and not provided.

I'd like to see an update (and I'm sure many others would to) from ComcastTed or one of the other lurkers here that has some useful info.  I am seriously burnt out on the customer service lines, as Comcast is on par with the government for actually helping anyone.

How about it Comcast?  You don't need more info, you know EXACTLY what is happening.  Whats the story?  Or should I just call customer service every day and collect money for my issue not being resolved in a timely fashion?  Thats the Guarantee, right?  Or is this more than a 'routine' issue?  Answers, please.  Fixes, soon, this has been going on long enough!

[ComcastTeds]

This fix for our Motorola customers has been identified and is included in the upcoming software and firmware update scheduled to be delivered to customers automatically.

That proess is scheduled to start in September. We are finishing up our extensive employee trials in multiple locations to validate that the corrections are working as designed.   

This would be a site by site roll-out so when your specific area gets it may vary. We aren't at liberty to release our scheduled dates or sequence at this point. Thanks for your patience.