XfinityTV and Equipment

[Bowmanal]

I opened a ticket with Comcast remote app support for my problems with the Xfinity IPhone TV app. The app sees my DVR and TVs, but I am unable to change TV channels, and cannot see DVR recordings, or schedule recordings. They say that those capabilities are currently available on Motorola boxes, and are not yet available on Cisco boxes. That is not the way it has been advertised, but that appears to be the case. Has anyone somehow gotten these capabilities to work on Cisco boxes and the IPhone app? I have one HDDVR Cisco RNG200N, and two Cisco RNG150N satellite boxes.

[Starbrite13613]

Bowmanal,

I have the RNG200N box. That is the box on which I've based all my comments on, in both this thread and the flickering screen thread.

I am able to do these things from my iPad. I haven't tried it from my iPhone, just because the screen is so much smaller.

And I've used it over wifi, not cellular. Are you using wifi on your phone, or through the cellular service on your phone? If you let me know and it is over cellular, I will have to download the app on my phone and try it that way.

[Bowmanal]

I am using an IPhone 4s over my home wireless network. Taks for your help.

[Starbrite13613]

Good luck with it! I hope they can help!

One other option to try... Delete the app from your phone and reinstall it. I think I remember reading something in another thread another time that said that reinstalling fresh might help.

[Bowmanal]

I have already tried that. It did not help.

[Bowmanal]

What software version do you have on your DVR and satellite boxes? I have software version 1.3.3-1203-R4-30345.4.

[Bowmanal]

That is the version that supports AnyRoom DVR and Guide 2.0.

[Starbrite13613]

Same software version as I have. I have the 2.0 guide. I don't have any satellite boxes any more.

[regnal]

Our anyroom DVR went off this morning, reset itself, and when it came back on, it was with the old Guide.  Imagine that, a new glitch.

Tomorrow is exchange day and I'm hoping the third DVR will be a charm.

[Bowmanal]

I am still totally confused about the Xfinity TV IPhone app. I have AnyRoom DVR and Guide 2.0 installed. I have An RMG200N HDDVR and two RNG150N HD satellite boxes installed, all of them Cisco boxes. AnyRoom DVR works fine, and the new guide is a major improvement. The IPhone app sees my DVR and other two TVs. I went online and attempted to do the MyDVR synchronization and three days later it still said it was synchronizing. When I use the IPhone app or go online and try to change channels on a TV it does not work. When I first tried to manage my DVR with the IPhone app it said my DVR was full, and that I had no recordings scheduled, neither of which was true. In fact, I had five recordings scheduled and the DVR was only 10% full. This morning I went online, and changed the names of my DVR and TVS, then looked at my IPhone app, and it saw the names had been changed. Online, I was able to attempt to schedule three recordings only? But I cannot schedule any further recordings. I looked at my IPhone app, and much to my surprise, it could see those supposedly scheduled recordings. Yet, when I look at my DVR, those supposedly scheduled recordings do NOT show up. At Comcast's direction I have twice deleted the IPhone app and again downloaded it from the Apple store. they have twice sent "signals" to my boxes. None of this had made any difference whatsoever. When I open tickets with Comcast, they swear that the app is supposed to work on my boxes with my current level of software. All Comcast advertising say that it works. Yet I have twice had the same person from Tier 2 support call me and swear that the app absolutely does not work on any Cisco boxes whatsoever, pnly on Motorola boxes. Therefore, I am still completely confused. I have no idea if the app is really supposed to work, or if others actually have it working on the latest Cisco boxes, or whom in Comcast to believe. This is extremely frustrating.

[ComcastTeds]

---

Bowmanal wrote:
I am still totally confused about the Xfinity TV IPhone app. I have AnyRoom DVR and Guide 2.0 installed. I have An RMG200N HDDVR and two RNG150N HD satellite boxes installed, all of them Cisco boxes. AnyRoom DVR works fine, and the new guide is a major improvement. The IPhone app sees my DVR and other two TVs. I went online and attempted to do the MyDVR synchronization and three days later it still said it was synchronizing. When I use the IPhone app or go online and try to change channels on a TV it does not work. When I first tried to manage my DVR with the IPhone app it said my DVR was full, and that I had no recordings scheduled, neither of which was true. In fact, I had five recordings scheduled and the DVR was only 10% full. This morning I went online, and changed the names of my DVR and TVS, then looked at my IPhone app, and it saw the names had been changed. Online, I was able to attempt to schedule three recordings only? But I cannot schedule any further recordings. I looked at my IPhone app, and much to my surprise, it could see those supposedly scheduled recordings. Yet, when I look at my DVR, those supposedly scheduled recordings do NOT show up. At Comcast's direction I have twice deleted the IPhone app and again downloaded it from the Apple store. they have twice sent "signals" to my boxes. None of this had made any difference whatsoever. When I open tickets with Comcast, they swear that the app is supposed to work on my boxes with my current level of software. All Comcast advertising say that it works. Yet I have twice had the same person from Tier 2 support call me and swear that the app absolutely does not work on any Cisco boxes whatsoever, pnly on Motorola boxes. Therefore, I am still completely confused. I have no idea if the app is really supposed to work, or if others actually have it working on the latest Cisco boxes, or whom in Comcast to believe. This is extremely frustrating.

---

AnyRoom DVR and On-Screen Guide 2.0 on the Cisco RNG 200N works with the DVR Manager app. I have opened a ticket on your account, someone will reach out directly to help resolve. 

[anita0817]

regnal,

.

Did they fix your Anyroom DVR problem when you got the old guide? A tech & supervisor is coming to my house tomorrow because of my reguar DVR guide problems, but they are bringing the Anyroom DVR if I want to have it, but with all of these problems  I'm not sure what to do.

Are you still having problems or are they fixed?

Thanks

[pblanco10]

Hi Ted

I am currently testing out Comcast TV as I am considering leaving DTV due to the signal issues when bad weather is in the area.  I just received and activated the Cisco 200 and would like to add AnyroomDVR mainly for the guide, the current old guide looks terrible on a 60".  I am in the Miami area.  If I request anyroom service today via chat or call, would the guide be pushed to my Cisco prior to the satellite box being delivered and installed?

Thanks

[regnal]

---

anita0817 wrote:

regnal,

.

Did they fix your Anyroom DVR problem when you got the old guide? A tech & supervisor is coming to my house tomorrow because of my reguar DVR guide problems, but they are bringing the Anyroom DVR if I want to have it, but with all of these problems  I'm not sure what to do.

Are you still having problems or are they fixed?

Thanks

---

Anita,

Sorry for the delayed response.

The tech hooked up the new DVR with an enormous amount of delay and frustration.  Nevertheless, he finally got it hooked up.  The new guide is back and the dreaded black screen problem has not appeared again.  

I thought it was funny when he said to me, "it's the DVR's and you can expect the same problems with this new one as you had with the old one.  What confidence.  But...so far, so good.

Note:  As stupid as I thought he and his comment were, this was the third exchange of the AnyRoom DVR so maybe he knows something the rest of Comcast just won't admit.

[anita0817]

Hi Regnal,

The techs came out this morning and installed the anyroom. I did, however, had to tell them the clock trick, so they did what I told them and the clocks are correct.

I just programmed all of my shows, which took forever to do, but it's only been a few hours and so far so good.

CT told me that the dvr's now have that "fix" so we shouldn't have those problems. If I do, back it goes.

[ComcastTeds]

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pblanco10 wrote:

Hi Ted

I am currently testing out Comcast TV as I am considering leaving DTV due to the signal issues when bad weather is in the area.  I just received and activated the Cisco 200 and would like to add AnyroomDVR mainly for the guide, the current old guide looks terrible on a 60".  I am in the Miami area.  If I request anyroom service today via chat or call, would the guide be pushed to my Cisco prior to the satellite box being delivered and installed?

Thanks

---

Thanks for trying us out!

For AnyRoom DVR and the new guide, we would need to change out your currently installed cable boxes and get you those that are configured for the new guide and AnyRoom DVR. Professional installation is required.  

[regnal]

In case any of you missed this link that Comcast Teds posted, it has some great information in it and I thought it would be worthwhile posting again.

http://info.xfinity.com/Portal/content/Comcast/VideoMicrosites/onscreenguide2/default.aspx

[Bowmanal]

No one from Comcast has yet contacted me on my continuing problems with MYDVR not working on the IPhone Xfinity TV app.

[JayInAlg]

PM ComcastTeds since he posted he opened up a ticket.   They usually respond the next day or two.

[Bowmanal]

No one had called for several days. So, this morning, I called Comcast app support back on my old ticket number and explained the problem yet again. This guy insisted again that the Iphone app should allow control of my RNG200N HDDVR via the MYDVR functionality of the app, and should allow me to change channels on any of the TVs attached to either the RNG200N or the two RNG150N satellite boxes. They opened up another ticket and scheduled a tech to come out to my house next week and try to resolve this issue. We shall see what happens. I hope that I do not receive any more calls from Tier 2 support swearing that the aforementioned functionality exists only on Motorola boxes, and not on any Cisco boxes whatsoever. I did indeed receive such calls twice before on previous tickets.

[pblanco10]

Hello and thanks for the reply.  Rough weekend as my house got a direct hit by lightening.  Doesnt matter how many UPS's you have, direct hit will blow things.

Anyways, I got the anyroom installed yesterday and I was very pleased with the installer and his way of working.  The new guide and funtionality is great.

I have one issue which I noticed last night.  Everytime I shut the TV off which has the RGN150 attached to it via HDMI, the cable box shuts off.  When I turn the TV back on again the rGN150 goes through the whole new setup routine.  IS there a trick or something I need to do to fix this?  Im sure this isnt correct.

Please let me know.

Thanks

[pblanco10]

Fixed it. 

[Alamo_Bob]

What medium do the remote boxes use to communicate with the master DVR? Coax? Ethernet? WiFi?

I'm hoping the answer is WiFi, because I have 1 unwired room where I'd like to put a TV.

[JayInAlg]

They use MOCA over the coax.  Comcast has no solution for a wireless receiver.

Only U-Verse has a wireless receiver.

[MLurie]

I also live in the Olive Branch area.  I have been "stood up" by Comcast four different times, and then told by a "supervisor" that Anyroom DVR is NOT available in the Olive Branch area.  I stayed by my telephone four separate days, with no contact from Comcast, taking days off work.

So, IS Anyroom DVR available in the Olive Branch area?  It would be wonderful if we could get past the robotic customer service people who can only recite what they are reading.  I'm about ready to just give up.

[Alamo_Bob]

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JayInAlg wrote:

The use MOCA over the coax.  Comcast has no solution for a wireless receiver.

Only U-Verse has a wireless receiver.

---

Thanks for the info. U-Verse was going to be my first choice in my oddly-wired house, but I found out it's not available in my area.

[Bowmanal]

AnyRoom DVR is indeed available in Olive Branch. I have had it installed and working for several weeks. The IPhone app now works as advertised for controlling TVs and HDDVR. You must get Comcast employee techs to install it. Contractors have not been trained to do this installation.

[MLurie]

I could never get a service person here; they would simply stand me up with no phone call or anything.  Then I'd see a call "scheduled" on my account online, even though I had never talked to anybody.  I'd love to know how to get this installed.

[Bowmanal]

When I wanted to have it installed, the first time tech actually came to my house, but was not trained, and admitted he could not do the installation. The second time I had an installation scheduled, they did stand me up, and no one showed up. I complained bitterly with Comcast when I scheduled it the third time. This time a Comcast employee showed up. He had already done the installation server times, knew exactly what he was doing, and within three hours, everything was working.<br><br>You say they have stood you up several and that is outrageous. keep trying. Once you get it installed, it really does work very well. Also, as far as I know, it only works on the RNG200N HDDVR, and RNG150N satellite boxes. <br><br>The IPhone app also works quite well now. I am on vacation this week in Florida. I left myDVR Turned on before I left, and last night I looked at the program guide for this week, and scheduled several movies to be recorded while I am away from home

[MLurie]

I think it's outrageous, too.  But for right now, they even have my existing DVR's turned off, some how; I have to wait until tomorrow (when they are supposedly coming out to do a couple of other things, much simpler things) to even get those turned back on.  I'm afraid to rock the boat until that's done, for fear of losing more of my service.

This has been a disaster.

[ComcastTeds]

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MLurie wrote:

I think it's outrageous, too.  But for right now, they even have my existing DVR's turned off, some how; I have to wait until tomorrow (when they are supposedly coming out to do a couple of other things, much simpler things) to even get those turned back on.  I'm afraid to rock the boat until that's done, for fear of losing more of my service.

This has been a disaster.

---

Apologies for the experience so far, I have asked that the local team look at your account and work to get this right for you. Thanks for your patience.

[MLurie]

Somebody called and left a message for me to call them back; then nobody answered when I did.  The repair technician who came for the simpler things today took pity on me and called a dispatcher supervisor; that nice gentlemen has supposedly set me up to have everything installed on Tuesday of next week.

At least I got the dvr's turned back on while the technician was here.  Now I can empty them out, just in case nothing happens (again) on Tuesday.

[MLurie]

Success!  I have anyroom DVR now!  Crossing fingers that it works like it's supposed to.

[tesaurojm]

Does anyone know how this system is wired?  I have 5 TV's in my home and each one has one "home run" to a main distribution panel with the exception of one tv which has two cables (one unused) to the main distribution panel.  Would any additional wiring be needed?

[JayInAlg]

Homerun would be correct, if there is a spare run, perhaps it is damaged and another run needed to be installed. (or it was already there, un-needed)

[tesaurojm]

JayInAlg;

Thanks for your response!  I should have clarified that I am only contemplating to have the AnyRoom DVR system installed.  I installed all the cable TV wiring in my house last year and ran the additional wire to the TV I mentioned purposely and it is currently unused.  If I understand you correctly having home runs from each tv to one central point is a good thing!  How does the DVR communicate with the other boxes?

[JayInAlg]

AnyRoom uses MOCA over the coax, at a little over 1000mhz.  The installer will install a MOCA filter between the splitter and the ground block and test the signal level at each TV outlet.  It should work well in your situation with everything home run.

[MYackanich]

 Thanks for posting this info.  I had the exact same problem - no help from calling Comcast support - but I tried your step by step suggestion and it fixed the issue.

Why doesn't Comcast support know about this issue and resolution!!!!

Thanks again...

[bluechip68]

Brand new in the Memphis area to the anyroom DVR.   I can not pause live TV on any of the "satelite" boxes.  I was assured when I went with this package that I could do this.  I talked with someone in customer service for 50 min who had no clue how to fix this.  Was told someone would be out to my house this am from 9-11 and the automated line called me 3 times to confirm this, which I did.  Then I get an actual person who leaves me a message saying I havent responded and they are cancelling my appt!  Finally a guy shows up and says " oh you have the barcelona package, Im not trained on that".    UGH! 

I have no working home phone line, no ability to pause the tv, cant use my iphone to control things and my clock is 4 hours ahead.

Thinking very seriously of cancelling all and going to u verse.  Oh yea, I still have a cable laying across my driveway because the guys didn't know how to pull it through the conduit that my builder left for them. 

This just sucks.

[ComcastTeds]

Apologies for the issues you described. I have contacted the Comcast team in Memphis and you should hear from someone on that team soon to get the issues resolved.

The satellite boxes are playback only devices; they are not DVRs and can not pause live TV. Your main DVR can pause live TV. Apologies for any mis-information that you received.

More info on that here: http://www.xfinity.com/onscreenguide2 and

http://info.xfinity.com/Portal/content/Comcast/VideoMicrosites/onscreenguide2/anyroomdvr.aspx

DVR Manager should also work; it can take up to 24 hours for the DVR to sync.

For the clock time being off, this is a rare occurance.  

If you experience the issue of your led clock and guide displaying current time and listings, but the clock in the bottom right hand corner of the screen displaying time four hours later, follow these steps:

1) Unplug your DVR for 15 seconds
2) Plug your DVR back in and let it reload the guide data
3) Unplug your DVR for a second time for 15 seconds
4) Plug your DVR back in for a second time and let it reload the guide data. 

Check your bottom right hand corner clock. It should now be reset to the correct time in all three places.

The cable box must be reset at least twice in succession.

The team will also talk with you about getting that cable line put in the conduit or buried. Thanks for your patience and again apologies for these issues.