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New Visitor
kitkatgrl
Posts: 3
Registered: ‎07-22-2011
Accepted Solution

No Picture on tv with digital converter box

Abruptly, we lost picture a few days ago on one of our TVs. The TV has one of the small digital converter boxes on it. We get sound fine. The picture works with non-Comcast sources (DVD - VCR). Everything is plugged in and appears to be working properly, but no picture. Yes, we made sure the DVD and VCR are off when we try to watch Comcast source. As I said, thsi was abrupt. That set and box worked fine until a few days ago.

 

Can it be a fault/failure of the digital converter box itself?

Cable Expert
WarEagle57
Posts: 10,676
Registered: ‎12-31-2004

Re: No Picture on tv with digital converter box

It could be a bad box.  Try removing power and then plugging it back in.  Call 1-800-COMCAST if that doesn't work.  You may need to have the box replaced.

New Visitor
kitkatgrl
Posts: 3
Registered: ‎07-22-2011

Re: No Picture on tv with digital converter box

Thanks! It took a while, but I finally got through to someone at 1-800-Comcast. They had to reset the box, but now it works. Appreciate the response though.

Contributor
Posts: 8
Registered: ‎01-25-2009

Re: No Picture on tv with digital converter box

kitkatgirl,

 

Did they have to go to your house to fix your problem or did they do it remotely?
  We're having the same problem.  Thanks.