07-29-2012 09:15 PM - edited 07-29-2012 09:17 PM
My remote works great and it's fast when I change channels etc. BUT ONLY when the TV is OFF!! Once I turn on the TV, my remote stops working for 20 minutes and then it mostly works but not great. I have to turn off the tv, change a channel and then turn the TV back on.
On a side note: The HDMI output also stopped working (tech support could not fix it). My laptop has HDMI and works great with the TV.
1: Called tech support and have performed every type of reset known. They are baffled
2: I have unplugged the box for 12 hours or more with same results
3: I have Swapped remotes with the other box downstairs with same results
Any ideas?? Can I PLEASE have a new box???
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