02-28-2009 12:42 PM
Since I went HD in September of 2008 and had to get a cable box from Comcast, I've been having pixeling problems. It's been more apparent in the last 6 to 10 weeks. There was a tech person out last week and he removed a splitter from my line which got back 2 channels I was missing for 3 days, but the pixeling problem remains. I've seen a different thread about pixeling on this board but I didn't see anyone having this problem in or close to my area.
From what I'm reading on this message board, this pixeling problem seems to be occurring for Comcast customers all over the country. If this is the case, why doesn't Comcast own up to it's paying customers and acknowledge that they have been having this problem and what they are doing about it or what they're planning to do to correct this problem? The people that answer the phones when customers call and complain about problems such as this are totally clueless. Most of the time when I call Comcast with a problem with my cable service, I get to speak to someone in Canada, eh. Will it be someone in China or Singapore the next time I call with a problem?
Solved! Go to Solution.
02-28-2009 01:26 PM
02-28-2009 02:26 PM
02-28-2009 06:43 PM
03-07-2009 02:19 AM
Well, two techs have been to my house, the last one changed out the box, which didn't fix anything. A day or two after tech #2 was here, I saw several Comcast bucket trucks in my area while taking my son to work. All day long, my cable kept disconnecting, both television and High Speed internet. By 7 PM that day, after the last time my cable disconnected and reconnected, pixeling has become a thing of the past on my HDTV. I'm now getting the sharp, clear picture I should have been getting all along, since going HD. The picture I'm getting on all channels even looks better than what the picture looked like on the floor model where I bought my HS system.
If anyone who reads this thread is still having pixeling problems, that's where you see all these little square block areas on your screen and the sound stops and stutters like Barak Obama without a teleprompter, keep calling Comcast to tell them you'd like the problem fixed, that the problem does not originate within your home, and that you'd like each day taken off your bill until they get out and fix the problem on THEIR equipment bringing the signal to your home. Talk to your neighbors who are paying Comcast for cable service and if they're having the same problem, have them tell Comcast the same thing. When you start taking money out of their pockets, Comcast will listen and act.
03-07-2009 03:22 AM
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