02-13-2012 10:08 PM
Solved! Go to Solution.
02-14-2012 12:49 AM - edited 02-14-2012 12:51 AM
The RNG110 has better diag page than the Moto boxes. With the Comcast remote turn off the cable box and withing 2 seconds press OK.
You will see the diag page showing the inband signals. Those most be in green, any browns or red's you have signal level issues to your box, and should get a tech out to find where the excessive loss is, including damaged cabling, loose / corrorded / wet fittings or excessive loss due to too many splitters or daisy chaining splitters through the house. A tech visit is most likely in order.
Also confirm your RNG110 has a 5 volt power adapter and not a 12 volt adapter.
02-14-2012 11:33 AM
Sigh, at least take some time to read the post.
If there is excessive loss, or damaged cabling, or loose fittings, why does plugging another box or the cable modem into the same outlet as the failing box work perfectly, and show "Good" signal? Why does plugging the RNG110 into another outlet that has a working device attached to it produce the same "Poor" signal?
There are not too many splitters, as I already mentioned in my first post, there is one 4-way splitter going to the 4 outlets. All the wiring is interior to the building and would not be weather damaged.
I'll look at the power adapter when I get home, I've not checked into that yet.
02-15-2012 01:53 PM
I chatted with an analyst last night that finally found an error with a wrong code set somewhere in my account, and once it was corrected the box started working.
Thanks all for your help.
08-01-2012 12:12 AM
Hi there DaBomb. I find myself in exactly the same situation you were in. Do you remember anything about the "code" they found to fix your account? Or how you got escalated to someone who was able to figure it out?
08-08-2012 10:54 PM
The box was provisioned, but the billing system was not charging me the monthly fee for the box. Have them check the billing information and make sure that you're getting charged the monthly fees for all of the boxes you have.
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