XfinityTV and Equipment

[fish0281]

If my puppy should happen to chew up my new comcast remote (last week she destroyed another remote), will I have to pay for a replacement and if so, how much $$? Hopefully I don't have to worry about it, but it'd be nice to know what I'm up against just in case!

[Queen-Evie · Accepted solution]

Take the remote to the Comcast office and get a new one. You will not be charged for it.

My dog chewed up a remote once and as the lady behind the counter handed me another one she stated that they have heard a lot of reasons why remotes get torn up. Dogs chewing on them was one of the reasons they hear on a regular basis.

[sillygoose1828]

How much would it cost to totaly replace the remote? Was moving furniture around and it can not be located. Can we also use a different remote for the Digital box as well?

[jakrinda]

My remote in my bedroom no longer works.  I put new batteries in it and it still will not work.  I am 62 years old and disabled.  I have no way of returning my remote for a new one.  Antioch is quite a ways from my house.  Can I return it in the mail?

Linda Hall

jakrinda@comcast.net

[womackdara]

I called to get mines replaced it cost $6.00 dollars, but if you find it send it back and they wont charge you.

[womackdara]

You can return it in the mail they will send you a new remote and give you a return label to return the old one

[willywill12]

I just had to post this! my dog has totally chewed up my remote and I was looking to see about a replacement. Once I typed in "replacement remote", the same story popped up in the middle of the screen. I just dropped my head.