03-18-2012 02:20 AM - edited 03-18-2012 03:19 AM
my non digital boxes or DTA as comcast calls them work fine. My internet is working fine. My 1 digital box suddenly has a S0a00 One Moment Please error and doesn't load anything. Everything was fine a few hours ago now nothing! plz help any advise would be great. Tech support say wait. Have searched the forums still nothing is helping
03-18-2012 12:53 PM
We have had this for the past 2 days. Tech support had us go buy a signal amplifier for $45 which had it working for about an hour, then back to the same problem. Late last night they said there was a known problem in our area and it would be fixed by 3:54am. This morning the problem was still there and they said 10:23am, then they said 12:13pm. Now they say it is fixed and must be our house or cable box. We have exchanged the box three times already. They should give us a new one instead of one that looks like it has been thrown down a flight of stairs. If there was another service available in this area, I would DITCH Comcast right quick! I would never recommend them to anyone.
03-20-2012 08:46 PM
Well, they gave us a new one and it had activating problems. After at least 5 times of rebooting and activating, we are stuck at error SRM-8012 when we try anything on demand. All other channels work fine. No one seems to know what this error is and they say they need to send someone out for it, but not until Friday!
04-14-2012 06:59 AM
Not sure if you've seen this post about that error:
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map