06-26-2012 09:20 PM
I just purchased a brand new 120mhz LED 46" Samsung HD TV:
I upgraded my service to HD and picked up a brand new HD cable box from a Comcast center.
The picture is amazing, but on some channels the audio is out of sync with the video. The two channels I notice most are ESPN and AMC. Sometimes it's hardly noticeable, but other times its 1-2 seconds off. I have called Comcast support a few times now, and each time they do the same signal refresh and that does not fix the problem. They sent a tech to my house, and that was a giant waste of time. He didn't do anything, just walked in and said "There's nothing I can do." and then left. He didn't even have another cable box to swap out.
I have tried a high end Monster HDMI cable (in place of the one comcast gave me) from the cable box to the TV, but this does not fix the issue. I have upgraded the firmware on my TV to the latest release, and that does not fix the issue.
A weird observation - I was watching a movie (US Marshals) on AMC HD tonight and there wasn't much of a delay at all, if any. I switched to another channel (TBS HD) and watched that station for a few minutes. There is never any delay on this station. I switched back to AMC HD channel, and the delay was now 1-2 seconds.
I don't know what's going on but this is ridiculous. I believe it's a cable service issue and whether that is something that Comcast needs to fix or if the problem is coming straight from the broadcasting channels in question (ESPN HD & AMC HD) but this problem needs to be fixed.
What are the steps I can take to fix this? The techs on the phones don't seem to know how to do anything other than refresh a signal. Are there higher tier techs that I can work with to resolve this?
06-26-2012 09:56 PM - edited 06-27-2012 03:42 AM
06-26-2012 10:33 PM
this is normally a network issue, but if you are hooked up hdmi which I will guess you are, try if you can to switch to component cables and see if the issue goes away. If it does there is an issue with the hdmi port. Also what box do you have.
06-27-2012 07:40 PM
I tried using my box with AV cables and the delay was still there. I also tried plugging the coax directly into my TV, but after doing that I was only able to see a couple basic channels (non HD) so I couldn't really test anything out by doing this.
I have the Xfinity RNG110.
06-30-2012 02:05 PM
Here's a suggestion to try. If you haven't done so, try the cable box remote's Audio setup page to change to a different setting. Try each one to choose the best. Get there by clicking the set-top box remote's menu button TWICE and then select Setup and then Audio settings.
If this fails, turn on a channel where you have a good audio and then turn off the set-top box, leaving the TV ON. Using the cable remote, select Cable then press Guide and you will see a settings menu. Nothing audio is there but you should be sure that the cable box is set to the best HDMI/component setting for your TV.
Choose 1080i if that is your TV's scanning rate capability. Then hit power on the remote to check the channels for the audio delay problem. Try setting it to "Pass through" if the symptoms continue.
You should check your TV's info settings to verify the cable box's signal scanning rate is the one you need for your TV - 1080i or 720.
Hope that helps.
07-23-2012 11:37 AM
I have the same problem with my TV. It's primarily on ESPN HD (not on ESPN 2 or ESPN in standard def). A few other channels have problems but the audio on ESPN HD is consistently off.
I have my box hooked up through HDMI to the TV and the audio from the box goes to a 5.1 receiver. Most channels are fine and DVDs/Blu Ray/Netflix streaming looks fine.
Any ideas how to fix this annoyance?
04-30-2013 07:59 PM
07-18-2013 04:45 PM
Same problem here and also with a new 2013 Samsung 120mHz LED. Mine happens on all stations. It starts out fine and then after 45 minutes it is off by 2 seconds. This does not happen with 2011 Samsung 120mHz LED.
Comcast has been out twice. Changed box and cable. Nothing.
If I turn the set off and then back on, it goes away. Thats my work around.
07-21-2013 10:06 AM
I've seen similar issues but hadn't narrowed it down to being ESPN HD, but now that I think about it, that could be the case.
The other odd problem I'm seeing is that some channels have no sound when I change to them. Usually, the sound comes in 1-2 seconds after the channel change but with a few, it never comes. I have to turn the TV off/on or switch it to a different input then back to HDMI to get the sound.
Anyone else seen this? Any solution?
09-24-2013 07:29 AM
I have the same problem with NBC not having Audio/Video Sync on all TVS. A couple of weeks ago spent one hour to get thru to "customer service" thats an oxymoran when it comes to Comcast!!!
They sent out tech and they refreshed and looked over the system and said no problem. I told him I emailed local NBC station and they said that Comcast Engineers will have to contact their engineers to address problem. The comcast tech #5230 Ryan gave me the beaches supervisor Eric Nearon's number and said I should get a call from him, he is the only one that can straighten this out. I called twice to Eric and staying in line with lack of customer service at Comcast he has not returned my calls. Shame on Eric and his superiors for not holding anyone in the company accountable.
09-29-2013 05:26 PM
I've had 4 service calls, replaced boxed and still same audio sync problem on 2 of three terminal boxes. DVR's appear to be ok, some sync issues on recorded programming.
The techs have acknoledged that it is a know issue and see it on all installs, some worse then others.
They claim they have opened a national service ticket, I'll believe it when I see it.
All outlets in my have have a strong spec signal, based on the fact that one box seems to work ok, I speculate thatr it has to do with the actual distance from the DVR it is linked to.
The bottom line is that the X1 system sucks and they can't fix it. Wait till they go online with the no box version in a couple of months. Dish network, here I come.
09-29-2013 05:42 PM
I've had them out 4 times, superviser said same thing, was going to open national ticket.
never did. If it is not fixed in one more week, I'm gone.
Comcast has the worst tech support and service in the industry. To bad they have a monopoly in most areas.
09-30-2013 12:14 PM
I too am experiencing NBC and a few other HD channels with the audio out of sync. I bought a nw HD tv, and all settings are where they should be for HDMI, used an HDMI cable but it seems to be more in the HD channels. Is there a fix for this?
11-03-2013 03:16 PM
I have the same problem. All channels, all the time. I have called them 3 times, and 2 of those times I think I was actually talking to somebody in India. They want to charge me to send a tech out to fix their crappy equipment. I told them to forget it, with AT&T and Dish Network both available now, I figure I'll just give one of them a try.
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