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New Visitor
WntrJaxsMama
Posts: 2
Registered: ‎10-31-2011

TV Color through Cable Box is Wrong

The color on our tv is off and the problem is the cable box. Do I need to get a new box?? It's not the tv itself, as we can watch movies without any color problems. Also, if we disconnect the box, the tv color is right.

 

HELP???

Cable Expert
JayInAlg
Posts: 11,830
Registered: ‎03-02-2007

Re: TV Color through Cable Box is Wrong

You need to share more, is it a HD box and how is it connected to the TV.  Many times subscribers using component cables for HD have one of the 3 video cables come loose causing a strong tint of wrong color on the screen.  A component cable uses red / blue / green cables for the signal from the box, if one is loose, the color is all wrong.

 

 

New Visitor
jaiare
Posts: 1
Registered: ‎10-31-2011

Re: TV Color through Cable Box is Wrong

I don't think it's about the cables because the same thing happen to me on Saturday 10/29. Power must have gone out for a while during the day and when I came back in the evening I have a sepia color on all shows and no guide.

New Visitor
WntrJaxsMama
Posts: 2
Registered: ‎10-31-2011

Re: TV Color through Cable Box is Wrong

Ok, so I called Comcast and they just reset my box. All is good now! :smileylaugh:

 

Thanks for your help!