XfinityTV and Equipment

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jpasaye
Posts: 1
Registered: ‎06-19-2012

TV video and sound problems

‎06-19-2012 12:23 AM

I get pixelating on all TV's. dvr tv is the worst with video pixelating and sound cut off. Rebooted gateway and still have problem.

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JayInAlg
Posts: 10,544
Registered: ‎03-02-2007

Re: TV video and sound problems

[ Edited ]

‎06-19-2012 12:40 AM - edited ‎06-19-2012 12:41 AM

Your are having signal issues to your TV outlets, please contact Comcast support and insist on getting a tech out to troubleshoot and fix the issue.

 

It will not fix itself, a tech will have the proper test equipment and replace what's necessary to get your signal back in spec.

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