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New Visitor
TaxMom
Posts: 1
Registered: ‎06-19-2013

X1 Platform

Got a glossy mailer promoting new X1 platform, only to find that as an existing customer I can't get it!  And, they don't know when I can because of "limited inventory". Can't even sign up on a wait list. 

Official Employee
ComcastTeds
Posts: 4,367
Registered: ‎01-09-2012

Re: X1 Platform


TaxMom wrote:

Got a glossy mailer promoting new X1 platform, only to find that as an existing customer I can't get it!  And, they don't know when I can because of "limited inventory". Can't even sign up on a wait list. 


Apologies for any confusion we may have caused. I have asked that someone from our MA team contact you directly.

New Visitor
Posts: 3
Registered: ‎12-13-2003

Re: X1 Platform

Will I be able to exchange my current DVR for the X1 with no additional fees?