XfinityTV and Equipment

[DeniseNEm]

We just got comcast today. When I pressed the on demand button a screen came up that says xfinity On Demand. It has stayed like this for ten minutes, and i cannot change it, and the reciever will not turn off. Any way to get rid of this?

[MellowMommy]

unplug the box and plug it back in.

[DeniseNEm]

We have done that, and it works for a little bit but then everything starts freezing up again.

[rog286713]

sounds like your having a line or signal issue that will require a tech visit.

[barbie123]

Rog, as usual is probably right, you will need a tech visit. But that in itself can be an ordeal. Check your connections, no unneeded splitters, clean and tight. If no go, then call for a tech, and wait.

[tammotsie]

Here it is months later from the original post, and I'm having the same problem.  Anyone have a tech fix the problem?

[barbie123]

Lots of people have had a tech fix the problem. Have you called?