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New Visitor
angelohill
Posts: 1
Registered: ‎02-05-2011

code SOaOO

How do I get my channels back ? All I'm getting is a code SOaOO.

Cable Expert
JayInAlg
Posts: 11,200
Registered: ‎03-02-2007

Re: code SOaOO

Your error indicates a signal issue.  It could be local to your home, neighborhood, or more widespread.

 

Please post your location, as your the 2nd one tonight with signal issues.

 

You should attempt to call Comcast support and report it, the more reports, hopefully the faster they will get it fixed.  it needs to be reported.

 

 

Retired Administrator
CC_Dete
Posts: 2,486
Registered: ‎07-01-2010

Re: code SOaOO

 


angelohill wrote:

How do I get my channels back ? All I'm getting is a code SOaOO.


Do you still need assistance with this?

 

Just 'Dete'
Retired Help Forums Admin
Visitor
Posts: 1
Registered: ‎11-24-2006

Re: code SOaOO

I am also getting that code on two cable boxes so am I correct in assuming there is an outage issue in the Auburn Hills, Michigan area?

 

Hard reset does nothing to change the results but the inband screen shows a POOR rating of 24SNR