06-05-2012 12:45 PM
Tues we had cable Weds it was gone, found out we needed a box! When that? Got boxes, installed, message on screen "one moment" that was 5 days ago; talking to someone on the phone got us no where, two tech appointments made and then cancelled. Latest call to confirm third tech appt confirmed for Weds 12:00 am to 12:00 am. Totally frustrated. Worse customer service any where.
06-05-2012 12:53 PM
comcast has been telling customers in numberous ways everyone will need a box and they are giving them free in most markets. They allow the all digtal signal to be converted to analog for older type tv's. once installed they need to be activated, which can be done by calling a 1800 number that comes with the devices. since yours will not activate you need a tech. you need to be home when the tech is on the way or they will cancel your appointment. Also if you have a new tv like an hdtv flat panel you will not want this box. You are probably having a signal issue or a bad box. you can also send an email here.
Though it’s not clear this is primarily a customer to customer forum
To get help, you can drop a note to Comcast corporate customer service (firstname.lastname@example.org).
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06-05-2012 01:20 PM
I really don't understand any of this. Is this the same "boxes" we needed months ago? We bought a new flat screen TV to eliminate needing any box; is this something else? When we first called they said we needed boxes, even the new TV. After we installed boxes and got message we called, got an appointment for service call which was cancelled even before the date by Comcast. Set up another appointment, the morning of the set day Comcast called and cancelled. Now we have another appointment and can't get through to confirm, which we confirmed when first scheduled. This is going on for a week, enough already.
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