Regular Visitor
Posts: 1
Registered: ‎12-20-2006

dvr not playing back

My dvr will record the shows I program in ,but when I go to play it back I get a black screen. The TV will show the bottom bar on what was recorded and the time . I have called two days ago and all I got was a ticket number that did not solve my  problem

Silver Problem Solver
Posts: 13,999
Registered: ‎06-17-2008

Re: dvr not playing back

unplug your box to reset it, if that does not work call comcast make sure they have the right box on your account.