09-08-2013 12:25 PM
After sitting overnight the cable box now displays the time a and I can get channels 605-615, no On Demand. No other channels. Any attempts for other channels or on demand I get "Issue detected. Please call Comcast customer care....Diagnosis Code #18". This is how this entire problem started. When I reboot I end up with a Xfinity logo and dots that never load. After 30-45 minutes I am back to where I am now with the Diagnosis code #18. Any suggestions?
09-15-2013 10:00 AM
So after waiting 2days a tech was sent to replace the box because it was determined to be a "hardware issue". He replaced the box and worked for over 2 hours trying to get it to work with no luck. It was another defective box. He then installed box number three and that finally worked. I have been up and running for 3 days with all functions working so far.
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