02-26-2010 03:56 PM
I just started a discussion in the wrong place, oops! But our guide won't even turn on, the little light on the cable blocks blinks on when I push the button so I know the remote and box are "talking" to each other...but nothing at all on the screen. I don't know if maybe my son pushed a button on the remote or something, but I need help! Thanks.
Ft. Campbell, KY
09-05-2010 11:39 PM
I have the same problem. Guide button not responding. I can push the channel button and changes channels like that ok, but the guide does not come on when pushed. Volume, channel and number buttons work fine...just the guide button not responding.
06-19-2011 01:20 PM
Was this ever resolved?
Cable installed in new home last week. I am having this same problem with two boxes in the home. The guide, DVR etc don't work but the light blinks on the box. The buttons on the box do not work either when pushed. I used another cable outlet and this did not cure the problem.
08-18-2012 10:47 AM
We just had the same problem. We have an older Motorola box. We had to press the menu button on the receiver and the select button which brings you to the settings. Make sure you have the correct HD settings. We just have the standard coaxial cable plugged in so it must be on 480i. We had it on the wrong setting and the guide did not appear at all.
Hope this helps!
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map