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New Visitor
bakersparks
Posts: 2
Registered: ‎10-01-2013

no video/audio "Scrambled Program"TV message on screen

I have no audio or video on my TV with a "Scrambled Program" message displayed on my screen. Additionally, my internet goes out seemingly every 30 minutes and I haved to reset the modem.

Silver Problem Solver
commanguy
Posts: 5,365
Registered: ‎01-11-2010

Re: no video/audio "Scrambled Program"TV message on screen

Do you have a cable box connected to the tv?

Comcast is starting to encrypt Limited Basic channels in areas requiring a cable box of some sort.

 

New Visitor
bakersparks
Posts: 2
Registered: ‎10-01-2013

Re: no video/audio "Scrambled Program"TV message on screen

I don't have a cable box. I only have basic cable.

Silver Problem Solver
commanguy
Posts: 5,365
Registered: ‎01-11-2010

Re: no video/audio "Scrambled Program"TV message on screen

Comcast may have encrypted those channels and you will need some sort of cable box to get them again.

If you have a local service center nearby you can get one there.