XfinityTV and Equipment

turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Reply
Topic Options
Contributor
Contributor
minkt
Posts: 5
Registered: ‎04-18-2012

"In order to start cable service for this device, please contact your cable provider"

‎04-18-2012 01:32 AM

Just got a Motorola RNG200N box to relace my older motorola DVR. 

 

For the first day or so, I got the full grey screen with the message above while using the guide or the DVR.  Those seem to have gone away but the message persists when I try to play anything On Demand.  I have had the techs reset the box and waited the required time but I still get the error in On Demand.

 

 

Message 1 of 2 (554 Views)
0 Kudos
Contributor
Contributor
minkt
Posts: 5
Registered: ‎04-18-2012

Re: "In order to start cable service for this device, please contact your cable

‎04-18-2012 10:58 AM

3rd call to Comcast finally got it working.  Not sure why it took 3 calls and so many attempts to send the "right" signal to the box, but at least it's working now.

Message 2 of 2 (524 Views)
0 Kudos