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New Visitor
Posts: 1
Registered: ‎03-22-2010

remote will not change channels

can not change channels with my remote.  New Batteries installed.  Will turn on and off, volumn up and down.

What can I do?

Silver Problem Solver
BruceW
Posts: 5,271
Registered: ‎12-03-2007

Re: remote will not change channels

What is the cable box brand and model number? If for a full set top box, can you change cable channels if you first press and release the CABLE button? Which remote do you have (see http://customer.comcast.com/Pages/HelpNFC.aspx?print=false&id=remotes)? Did it ever work?