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New Visitor
Posts: 1
Registered: ‎12-10-2007

tv picture freezing

why is tv picture freezing or is blank and says channel should be available shortly, but doesn't come on.

Cable Expert
WarEagle57
Posts: 10,601
Registered: ‎12-31-2004

Re: tv picture freezing



This could be caused by a weak signal, which can affect only certain channels. Check the connections to the cable box, especially the incoming coax, and eliminate any unnecessary splitters.

It also may be a weak signal caused by problems outside your house, in which case a call to 1-800-COMCAST to have them send out a tech to check on it may be of benefit.