08-04-2012 10:45 AM
why is tv picture freezing or is blank and says channel should be available shortly, but doesn't come on.
08-04-2012 11:47 AM
This could be caused by a weak signal, which can affect only certain channels. Check the connections to the cable box, especially the incoming coax, and eliminate any unnecessary splitters.
It also may be a weak signal caused by problems outside your house, in which case a call to 1-800-COMCAST to have them send out a tech to check on it may be of benefit.
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